FAQ's

Frequently Asked Questions (FAQs)

1. Where are you located?

We have a physical retail store located at:

London Gifts & Souvenirs
51 Petty France, London SW1H 9ET, United Kingdom

Customers are welcome to visit our store and browse our collection in person.

2. Do you have an online store?

Yes. In addition to our physical store, we operate an online store that allows customers throughout the United Kingdom to shop conveniently from home.

3. What products do you sell?

We offer a variety of:

  • Gifts

  • Souvenirs

  • Household items

  • Home accessories

  • Everyday essentials

Our product selection is regularly updated to provide customers with quality and value.

4. Do you offer free shipping?

Yes, we offer FREE shipping on all orders within the United Kingdom.

5. How long does delivery take?

Our estimated delivery times are:

  • Handling Time: 1–2 Business Days

  • Transit Time: 4–6 Business Days

  • Total Delivery Time: 5–8 Business Days

Delivery times may vary during busy periods or due to carrier delays.

6. Which shipping carriers do you use?

We ship orders using trusted delivery partners including:

  • Royal Mail

  • Evri

7. How can I track my order?

Once your order has been dispatched, tracking information will be provided when available so you can monitor your shipment.

8. What is your return policy?

We offer a 14-day return policy. You may request a return within 14 days of receiving your order, provided the item is unused and in its original condition.

For full details, please review our Return & Refund Policy.

9. How long does it take to receive a refund?

After we receive and inspect your returned item, approved refunds are typically processed within 5–10 business days to the original payment method.

10. What should I do if my item arrives damaged?

If your item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery and provide photos of the issue. We will work quickly to resolve the problem.

11. Can I change or cancel my order?

If your order has not yet been processed, we may be able to modify or cancel it. Please contact us as soon as possible after placing your order.

12. What payment methods do you accept?

We accept secure payment methods available at checkout. Accepted payment options will be displayed during the checkout process.

13. How can I contact customer support?

You can contact us using the details below:

Phone: +44 7988590440

Email: support@londongiftsandsouvenirs.co.uk

Address:
51 Petty France, London SW1H 9ET, United Kingdom

14. What are your customer support hours?

Monday – Friday: 9:00 AM – 6:00 PM (GMT)

Saturday: 10:00 AM – 4:00 PM (GMT)

Sunday: 10:00 AM – 4:00 PM (GMT)

15. Is shopping on your website secure?

Yes. We use secure technologies and trusted payment providers to help protect your personal and payment information while shopping online.

Still have a question?

Our support team is always happy to help. Contact us by email or phone, and we'll respond as quickly as possible.