Refund policy

Return & Refund Policy

Last Updated: June 2026

At London Gifts & Souvenirs, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we are here to help.

Return Policy

We offer a 14-day return policy, which means you have 14 days from the date of delivery to request a return.

To be eligible for a return, your item must:

  • Be unused and in the same condition that you received it.

  • Be in its original packaging.

  • Include any accessories, manuals, or tags that came with the product.

  • Be accompanied by proof of purchase or order confirmation.

Non-Returnable Items

The following items cannot be returned:

  • Gift cards

  • Personalized or custom-made products

  • Perishable goods

  • Items marked as final sale

  • Products that have been used, damaged, or altered after delivery

How to Request a Return

To initiate a return, please contact our customer support team within 14 days of receiving your order.

Contact Information:

London Gifts & Souvenirs
Address: 51 Petty France, London SW1H 9ET, United Kingdom
Phone: +44 7988590440
Email: support@londongiftsandsouvenirs.co.uk

Please include your order number and the reason for your return request.

Return Shipping

Customers are responsible for return shipping costs unless:

  • The item received is defective or damaged.

  • The wrong item was shipped.

We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items without tracking.

Damaged or Incorrect Items

Please inspect your order upon delivery. If you receive a damaged, defective, or incorrect item, contact us within 48 hours of delivery with photos of the issue so we can evaluate and resolve the matter promptly.

Refunds

Once we receive and inspect your returned item, we will notify you of the status of your refund.

If approved, your refund will be processed to your original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.

Late or Missing Refunds

If you have not received your refund after the stated processing period:

  1. Check your bank account again.

  2. Contact your credit card company or payment provider.

  3. Contact your bank, as processing times may vary.

If you have completed these steps and still have not received your refund, please contact us at support@londongiftsandsouvenirs.co.uk.

Exchanges

We only replace items if they are defective, damaged, or incorrect. If you need an exchange, please contact us using the details above.

Contact Us

If you have any questions about our Return & Refund Policy, please contact us:

London Gifts & Souvenirs
51 Petty France, London SW1H 9ET, United Kingdom
Phone: +44 7988590440
Email: support@londongiftsandsouvenirs.co.uk